Product information
Specifications, accessories, documentation and general product enquiries.
Service & support
The Relationship Continues After Delivery
OptiMed's service approach connects customers with practical assistance for the products and equipment supplied. Tell us what you need, and we will clarify the available support and next steps.
How we can help
Support scoped to what was supplied.
Installation and commissioning
Coordination of the agreed equipment setup, checks and handover activities.
User training
Product familiarisation and training arrangements appropriate to the equipment and supply scope.
Preventive maintenance
Discussion of maintenance schedules, requirements and available service coverage.
Breakdown and technical assistance
Initial review of the reported issue and coordination of applicable troubleshooting or service arrangements.
Spare parts and warranty
Assistance with identifying requirements and reviewing the relevant manufacturer or contractual provisions.
Order and customer support
Help with order queries, delivery coordination and product documentation.
Requests
Submit a request.
Submit a Technical Request
Share the details below so we can route your request to the right support team.
- Organisation and contact details
- Product or equipment name
- Manufacturer, model and serial number
- Location and brief issue description
- Order or invoice reference
Report a Product Quality or Safety Concern
Suspected defects, damaged packaging, unexpected performance or other safety concerns.
- Product name and batch or serial number
- Description of the defect or concern
- When and how the issue was observed
- Order or invoice reference if available
- Do not include patient-identifiable information
Tell us what you need help with.
Send the product and issue details and we will clarify the available support and next steps.
Safety note: This website is not an emergency-response channel. Healthcare teams should follow their facility's clinical, equipment-safety and escalation procedures when an issue may affect patient care.
Scope note: Service coverage, response arrangements, charges, spare-parts availability and warranty eligibility depend on the product and applicable agreement. Submission of a request does not confirm attendance or warranty coverage.